Netgear gives you new gaming routers that have Ultra-fast speed, wide signal strength and easy to connect. Whenever you through your device, it will take you to the Netgear Smart WiFi Page. With a new range of the router, you can set up easily which means it just a Plug-n-Play device. To make sure it is working fine or not, you can take the help of  LED indicator status on your router. Further, if some of the lights are not lit up, in that case you can reboot your unit and if we are still have the same issue you can try for reset of your router.

How to troubleshoot and fix a Netgear router wireless connection?

Netgear introduces the world’s best and reliable router. Netgear routers provide a wide range of features to meet your home needs for Video streaming, gaming and a lot more WiFi activities. By typing you can access the router’s settings. It is one of the most trusted brands in the networking market. Most of the router user-preferred Netgear devices over other brands in the market.

This article will provide you information on how to troubleshoot your Netgear router. 

Sometimes while using the router, we face some issues such as device connectivity, slow speed, not accessing the internet or WiFi signal drop issue. 

We can solve these issues by troubleshooting the router. In this article, we will cover different scenarios one by one.

The following steps will assist you in troubleshooting your Netgear router. 


Scenario 1- Device not connecting wirelessly.

If you can access the internet on wired connected devices but not on the wireless device. Please follow the below steps.

  • Reboot your router– If you don’t how to reboot your router if you already know the process of then goes to the next step.
  • Locate the Reset button at the backside your router, press and hold the Reset button for 10 to 15 seconds by using a paper clip or any similar things. Your router is reset and back to factory default settings.
  • Change the wireless Settings– After resetting your router, now you need to set the new wireless name (SSID) and password. If you don’t know how to change the wireless name and password. If you want to change the WiFi Name and Password for your router,  you need to login into your router for doing that you can open a new browser “” and enter the default IP Address into the web address bar.
  • A small pop-up will display, where it asks for a username and password. You can use the default username and password for login. 
  • The default username and password are both admins in lowercase.
  • Once you login into the router page go to the left side menu where you can click on wireless where you can see the network name and password. 
  • After that, Type new Network name (SSID) and Network (WiFi) password and click on Save.
  • Connect your devices– Now go to your device’s wireless settings and find a new network name and try to connect with the new WiFi password and type “” .
If not able to access the internet at all

Scenario 2- If not able to access the internet at all.

  1. Turn off the modem and then turn off the router.
  2. After 20 seconds turn on the modem and turn on the router after a gap of 20 seconds.
  3. Once both the devices or on, try to connect your devices.
  4. If you are still struggling to access the internet, bypass the router and connect your computer directly to the modem to check, if you getting internet from the internet service provider and also check out by login “”.
  5. And if the internet is working through a modem, then reboot your router.
  6. You cannot access the internet through the modem, In that case please contact your internet service provider.

Scenario 3- WiFi Connection drop issue.

By below troubleshooting steps, you can solve the WiFi signal drop issue.

  • Reset your router- If you are facing a WiFi signal drop issue on your wireless devices continuously, then try to reset your router. If you don’t know how to reset your router, please see the above article.
  • Update the Firmware– If the problem still exists, then you need to update the Router’s Firmware. Updating the right firmware for your Netgear router is a tough task. If you are not comfortable with update the Firmware, then please follow the below instruction on how to update the right Firmware on your Netgear router.

We highly recommend it to connect your computer to the router through an Ethernet cable before starting the firmware update process. Open a new browser and login into your router web-based homepage “”. On the homepage, you will see a blue icon showing ‘Firmware Update’, Click on it and wait for 2-3 minutes to update the firmware. If a blue icon is not showing on the homepage, then click on Advanced in the left side menu then click on Administrative > Router / Firmware update. Click on check for updates, if updates available on your router, a pop up will show you to install or download it. Click on Yes to start the downloading and Wait for 2-3 minutes to update the firmware.

If the WiFi signal drop issue remains the same, we suggest you contact our support team. For an immediate response, we recommend you to contact us through our new live chat feature. For more solutions and information, please chat with our experts.

How to resolve poor 5GHz wireless signals on the Netgear router

How to resolve poor 5GHz wireless signals on the Netgear router?

In this article, you will learn different ways to get proper speed from the 5GHz network on your Netgear Router. It is a very common issue with Netgear users. 

If you are getting slow speed continuously from the 5GHz wireless network, then the below instructions will help you solve your issue with Netgear routerhttp://routerlogin.netPlease follow the below instructions to troubleshoot the 5GHz wireless network issues.

NOTE: You can try below step one by one if your issue solved with step 1 then you need not proceed for the next steps. We try our best to cover most of the ways to fix this issue.

To troubleshoot the 5GHz wireless network issue.

  • Adjust the Antennas– The very first thing you can do is adjust the antennas of your router. Some Netgear routers have adjustable antennas, you can adjust them to get the best performance from the 5Ghz wireless network. Well, if your router’s antennas are not adjustable or if it doesn’t work, then try step 2. 
  • Change the location– This is one of the easiest tasks to improve the speed of the 5Ghz wireless network. Try to change the location of your router. You can try different locations to improve the speed of your router. It may improve the signal strength 5Ghz wireless network, if both steps are not making any difference in router performance, please go to step 3.
  • Change the wireless channel– Your Netgear router may interpret by multiple WiFi networks in your area. Sometimes excessive networks affect the signal strength of the wireless networks”. You can get the best signal strength by selecting the channel with less active networks. You need to follow the below instructions to select the right wireless channel to get the best performance of the 5Ghz wireless network. This task can take 10 to 15 minutes to complete.

To Change/Select Wireless channel.

  1. You need to analyze which wireless network needs to select. First, you need to identify the channels which are useful or less active in your surrounding area. 
  2. To identify the channel, you need a WiFi analytics tool, which is available on the android play store. 
  3. Download the NETGEAR WiFi Analytics on your Android device to find the best wireless network channel.
  4. Once the Netgear WiFi Analytics installed, open it and you will see the list of channels with their rating such as Great, poor, average or best. You can also see the list of a recommended channel.
  5. Select Channel- After analyzing the right channel for your network, you need to select it by using the Netgear Genie web interface of your router or “”. 
  6. Follow the steps below to select the recommended channel.

NOTE– Before starting the process, you need to connect your computer on your Netgear router through a wire.

  1. Open up any new browser such as Safari, Chrome, Mozilla and Internet Explorer on the connected device.
  2. Type into the web address bar to open the login page.
  3. If it doesn’t work, type or into the web address bar.
  4. Once the login window opens, enter username and password.
  5. Where you can use the default username and password.
  6. Both username and password are in lower case.
  7. A Netgear Genie homepage will display on your computer screen.
  8. On left-hand side Menu, click on the wireless. Wireless settings page displays.
  9. Under Wireless Network (5GHz), please select the desired Channel.
  10. Click can hit on Apply at the top of the page.

The new channel saves now, you need to reboot your router to reconnect your devices on the 5Ghz wireless network. If you have still had a speed issue with your 5GHz wireless network.

How do I connect my Samsung Smart TV to my Netgear router network?

This article shows how to connect your Smart TV on your Netgear WiFi network.

  • You can easily connect your Samsung TV on WiFi network by using a wireless adaptor, these wireless adaptors are available on Amazon, you can buy it according to your TV model. 
  • You can check the compatibility of a wireless adaptor in your TV manual. 
  • Make sure you purchase the right wireless adaptor.
  • Before starting the process, make sure you have all the information about your wireless networks such as Network name (SSID), Network password (WiFi) and Wireless encryption type.
  • If you don’t know the network name and password for your router, please log in to the web homepage of the router to get all the information. After gathering all the information, please follow the below steps.
How do I connect my Samsung Smart TV to my Netgear router

To Connect Smart TV to the wireless network

  1. Connect the Wireless adaptor on the USB port of your TV. (You can find the USB port either back or right/left side of TV)
  2. Press the Menu button on your TV remote and select Setup.
  3. Now you need to select the Network. Type “”.
  4. On Network Type, choose wireless.
  5. Then go to Network Setup and press on Select a Network.
  6. After scanning, you will see all the network names on your TV Screen.
  7. Choose your wireless network name and enter the wireless (WiFi) password by using a TV remote control. (You can see the direction on the box to enter wireless password). Press enter after entering the WiFi password.
  8. Your Smart TV is connected to Wireless Network.

If your Smart TV is still not connecting, make sure you have chosen the right network name or entered the correct password. We suggest you try the same method one more time. If it still doesn’t work, then please contact our support team through our new Live Chat feature.

Can I connect my wireless printer on my Netgear wireless router?

You can connect your wireless printer of any brand on your Netgear wireless router. 

Where you can easily connect your wireless Printer to your Netgear routers network by following instructions on Printer Manual.

All the wireless printers have different consoles to connect on the wireless network, here in this article you can learn how to find the basic information on how to set up wireless Printer connection on your Netgear router.

NOTE:- Printer should be within the range of Netgear wireless router and you need the following information of Netgear router to start the process.

  1. Network name (SSID).
  2. Security type or Encryption type (Example- WEP1 OR WEP2).
  3. Wireless password or Network key.

If you don’t have the above information, then please follow the below steps to know the details of your Netgear Router.

You need to login into your router for doing that, you can open a new browser and type into the web address bar. A small pop-up will display, where it asks for a username and password. You can use the default username and password for login. The default username and password are both admins in lowercase.

Once you login into the router page go into the left side menu where you can click on wireless to see all the information of your Netgear router.

  1. Power on the printer.
  2. You can use the in-built Menu system to connect on the wireless network.
  3. We suggest you follow the Printer manual instruction to know the steps.

To connect by using the WPS button.

  1. Most of the new routers and printers come with WPS push to connect technology. By using the WPS button, you can easily connect your printer on the wireless network.
  2. Locate the push button on your Printer and press it then you need to find the WPS button on your router and push the button within 1-2 minutes. Your printer will automatically connect on your Netgear router network.
  3. It now connects your printer to the router network. For more information on this or other topics, please contact our support team.
  4. If you met with any difficulties while connecting your printer on the Netgear router network, please chat with our experts to solve your issues.



connect by using the WPS button.